“Imagine life as a game in which you are juggling some five balls in the air. You name them – work, family, health, friends and spirit, and you’re keeping all of these in the air. You will soon understand that work is a rubber ball. If you drop it, it will bounce back. But the other four balls – family, health, friends and spirit are made of glass. If you drop one of these, they will be irrevocably scuffed, marked, nicked, damaged, or even shattered. They will never be the same. You must understand that and strive for balance in your life.”
~ Brian Dyson, Former CEO, Coca Cola Enterprises
Bolster your leadership by visiting the office or shop floor often. If you don’t, employees may think you’re too busy to talk to them. And they may feel reluctant to enter your turf when they need to see you.
When you offer feedback, focus on the behavior, not the person. Example: Don’t say “You’re a customer service pro.” Instead, say “I admire you for keeping calm during that phone call and not responding in kind to the customer’s anger.”